1. Introduction
This Privacy Policy outlines how this website collects, uses, discloses and protects the personal information of its users when you, the user, interact with this website.
2. Information We Collect
2.1 Personal Information
- When you create an account on the Site, we may collect information such as your name, email address, shipping address, billing address, and telephone number.
- If you make a purchase, we may also collect payment-related information, including credit card details or other payment method information. However, we will ensure that this information is handled and stored securely and in accordance with industry standard security measures.
2.1 Non-Personal Information
- We may collect non-personal information about your use of the Site, such as your IP address, browser type, device type, operating system, and pages visited. This information is used for statistical analyses, to improve the functionality of the Site and to enhance your overall user experience.
- This website uses cookies (small text files). These files are stored on your device when you visit this website. They help us remember your preferences, such as language settings and items in your shopping cart.
3. How we use your information
3.1 Provision of services
- We use your personal information to process your order, including shipping and delivery, processing returns and refunds, and providing customer support.
- Your payment information is only used to process your purchase transactions and to ensure secure financial transactions.
3.2 Improving Our Services
- Non-personal information collected (e.g. website usage data) is analysed to improve the design and functionality of this website. This includes optimising page load times, enhancing the user interface and making product recommendations based on your browsing history.
- We may also use your feedback and communication with our customer service team to improve our products and services.
3.3 Marketing and Promotion
- With your consent, we may use your email address to send you marketing communications about our products, special offers and promotions. You may opt out of receiving these communications at any time by following the unsubscribe instructions provided in each email.
4. Information Sharing and Disclosure
4.1 Third Party Service Providers
- We may share your personal information with third party service providers who assist us in operating our e-commerce business. These providers include shipping companies, payment processors and customer service support organisations. However, we ensure that these third parties are bound by strict confidentiality agreements and are required to protect your information in accordance with applicable law.
4.2 Legal Requirements
- We may disclose your personal information if required to do so by law (for example, in response to a court order, subpoena or government investigation).
5. Data Security
- We take data security seriously and implement a variety of security measures to protect your personal information. These measures include, but are not limited to, encrypting sensitive data, using Secure Socket Layer (SSL) technology for data transmission, and restricting access to our servers.
- We conduct regular security audits and vulnerability assessments to ensure the ongoing integrity and security of your data.
6. Your Rights
- You have the right to access, update and correct the personal information we hold about you. You can do this by logging into your account on this website or by contacting our customer service team.
- You also have the right to request the deletion of your personal information, subject to certain legal and operational restrictions.
7. Children’s Privacy
- The Site is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete that information as soon as possible.
Changes to this Privacy Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on the Site and the effective date of the new policy will be clearly indicated. We encourage you to periodically review this policy to be informed of how we are protecting your privacy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data privacy practices, please contact us at [contact email address or phone number].